SMS Consent Flow Documentation

How Fielded Verifies Tenant Consent

Fielded is used by individual landlords to communicate with their existing tenants. Before any SMS message is sent to a tenant, the landlord must complete a consent attestation confirming that they have obtained the tenant’s permission to communicate via SMS.

Landlord Onboarding: Adding a Tenant

When a landlord adds a tenant to Fielded, they complete the following steps:

Add Tenant form showing fields for full name, phone number, property, lease dates, and a required consent attestation checkbox.
Add Tenant form: phone collection + consent attestation.

1. Tenant Information

The landlord provides the tenant’s name, unit number, and phone number from their existing lease records.

2. Consent Attestation

The landlord must check a required attestation checkbox stating:

“I confirm that this tenant has provided consent to receive SMS messages at this phone number for communications relating to their tenancy. This consent was obtained either through the tenant’s signed lease (which includes an SMS communication addendum) or through other verifiable written or verbal agreement. I understand that I am responsible for ensuring valid consent is in place before any messages are sent.”

This attestation is logged with timestamp and version number in our audit system. The current consent language version is recorded in our consent_versions database table for legal-record purposes.

3. Welcome Message

Once the tenant is added with attested consent, Fielded automatically sends a welcome SMS to the tenant from the landlord’s dedicated Fielded number. The welcome message identifies:

  • The landlord’s name
  • The property address
  • That this number is the direct communication line with the landlord
  • STOP/HELP keyword availability
  • That standard message and data rates may apply

This is what the tenant sees on their phone:

Fielded

(709) 555-0142

Welcome to your direct line with [Greg], your landlord at [123 Main St, Springfield]. Typically a few messages per month. Reply STOP to unsubscribe or HELP for help. Msg & data rates may apply.

Just now

Bracketed values ([Greg], [123 Main St, Springfield]) are placeholders — the platform substitutes the actual landlord name and property address at send time.

Once SMS double opt-in is implemented (in progress), tenants will first receive a confirmation message and must reply YES before any further messages are sent:

Fielded

(709) 555-0142

Hi, this is your landlord [Greg] at [123 Main St, Springfield] via Fielded. This will be our text line for anything tenancy-related — rent, maintenance, lease questions — and you can text back anytime. Typically a few messages per month. Reply YES to confirm. Reply STOP to unsubscribe or HELP for help. Msg & data rates may apply.

Just now

YES

Tenant reply

Welcome to your direct line with [Greg], your landlord at [123 Main St, Springfield]. Typically a few messages per month. Reply STOP to unsubscribe or HELP for help. Msg & data rates may apply.

Just now

Each opt-in and welcome message includes:

  • Source identification (landlord name and property)
  • Message frequency (typically a few messages per month)
  • Opt-out instructions (Reply STOP)
  • Help instructions (Reply HELP)
  • Data rates disclaimer (Msg & data rates may apply)

4. Tenant Opt-Out at Any Time

Tenants may opt out at any time by replying STOP. The platform immediately:

  • Records the opt-out in the tenant’s record
  • Sends a confirmation SMS acknowledging the opt-out
  • Blocks all future messages to that number until the tenant actively re-subscribes by texting START

Two-Mechanism Consent

Fielded relies on two consent mechanisms working together:

  1. Pre-existing written consentin the tenant’s signed lease (sample addendum language available at https://tryfielded.com/lease-sms-addendum)
  2. Platform attestation by the landlord that valid consent exists, before any message is sent

Sample lease addendum language is published at /lease-sms-addendum, with a downloadable PDF version available at /lease-sms-addendum-sample.pdf that landlords may incorporate into their lease agreements.

Combined with mandatory STOP keyword support and source identification in every message, this approach exceeds CTIA Messaging Principles requirements for consent transparency.

Privacy and Data Handling

Fielded does not sell or share tenant phone numbers with third parties. Tenant communications are stored solely for the landlord-tenant communication record. See our full Privacy Policy at https://tryfielded.com/privacy.

Contact: support@tryfielded.com